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Frequently Asked Questions

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Questions about Technical Problems
How do I know if my computer supports JavaScript?
I am getting a horoscope for the wrong date. How do I get today's reading?
Why is my WebTV acting strangely?
What can I do if my birth infomation is wrong in my Personal Daily Horoscope?
What can I do if my birth information is wrong in my Personal StarBio?
I am having trouble printing the web page. What can I do?
I am having trouble saving the web page. What can I do?
My Personal Daily Horoscope / StarBio doesn't "look right." How can I fix it?
What can I do if my Personal Daily Horoscope / Star Bio just doesn't work?

Got a question that's not here?
Click here to email your question.
Or, please begin the problem resolution process here.

TIP: Windows 95/98 users should use the Windows Update facility
to keep their systems up to date and safe. This service is free.

Question How do I know if my computer supports JavaScript?

Answer

If your browser doesn't support JavaScript or you have a very old version, you should consider upgrading to a recent version. We need at least Microsoft Internet Explorer version 3 or Netscape Navigator version 3, running at least JavaScript version 1.1.
America Online Internet Explorer Netscape Navigator Opera Browser

If your browser supports JavaScript, you can activate it. Note that some people (and some business offices) do not allow JavaScript for security reasons. In my opinion, JavaScript is perfectly safe, whereas Java programs and ActiveX controls present risks.

In AOL,
  1.   check the America Online documentation.

In Microsoft Explorer,
  1.   check the Microsoft documentation.

In Netscape Navigator,
  1.   click on Options in the top menu line,
  2.   select Network preferences... and
  3.   click on the Languages tab.
  4.   Click on Enable JavaScript to put an X in the box
  5.   and click on the OK button.

In Opera,
  1.   click on Preferences in the top menu line,
  2.   select Multimedia...,
  3.   click on Enable Scripting Languages to put an X in the box
  4.   click on Allow Window Create to put an X in the box
  5.   and click on the OK button.

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Question I am getting a horoscope for the wrong date. How do I get today's reading?

Answer The Personal Daily Horoscope computes its dates based on the date set in your computer. If your computer has the wrong date, please change it.

In Microsoft Windows 95/98,
    Double-click on the time at the right end of the task bar at the bottom of your screen. Change the year, month and day.

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Question Why is my WebTV acting strangely?

Answer The new WebTV version 2.5 upgrade has dozens of problems. While they are working to fix the problems, they have offered the ability to go back to the previous version. Call 1-800-GOWEBTV for the latest news about the retrograde fix.

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Question What can I do if my birth infomation is wrong in my Personal Daily Horoscope?

Answer The information in your horoscope is based on the information you submit in our order form. Please check all fields carefully.

Your horoscope data is stored in your own computer when you bookmark your page. To change the data stored, there is no need to notify us. Just fill out a new form and bookmark your new horoscope.

TIP: You can bookmark your horoscope on your home computer and at work!

TIP: Some computers name bookmarks as favorites. Favorites -- bookmark -- these mean the same thing.

Free Personal Horoscope Form

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Question What can I do if my birth information is wrong in my Personal StarBio?

Answer The information in your horoscope is based on the information you submit in our order form. Please check all fields carefully.

Your StarBio data is stored in your own computer when you bookmark your page. To change the data stored, there is no need to notify us. Just fill out a new form and bookmark your new horoscope.

If you have received any of our free reports and you find an error, you are welcome to fill out another order form to receive a new one without notifying us.

If you have received one of our paid reports and you find an error, please contact Customer Support and give your Order Receipt Number along with the correct data. To avoid billing your account twice, please do not place another order.

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Question I am having trouble printing the web page. What can I do?

Answer If your browser won't print the Web page, chances are there isn't enough memory available. Netscape needs a lot of memory. If you shut down other programs, you can usually then print. Sometimes you must also clear the caches (see above). And, sometimes you have to shut down your computer and start over. I've always been able to print sooner or later. (By the way, this is an old-computer problem.)

An alternative is to select (highlight) the report in your browser window, go the the Edit menu and choose ->: Copy. Open a blank document in your Word Processing program or Text Editor, go to the Edit menu, and choose -> Paste. You may need to copy-and-paste your report in several pieces to get it all. Save your report as a ".TXT" file, and print.

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Question I am having trouble saving the web page. What can I do?

Answer Some browsers won't save a report you ordered from our Scopes Mart properly. Remember, if you have provided the correct email address, you will receive the text version of your report in your email.

You can also select (highlight) the report in your browser window, go the the Edit menu and choose ->: Copy. Open a blank document in your Word Processing program or Text Editor, go to the Edit menu again, and choose ->: Paste. You may need to copy-and-paste your report in several pieces to get it all. Save your report as a ".TXT" file.

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Question My Personal Daily Horoscope / StarBio doesn't "look right". How can I fix it?

Answer Try the reload button. These pages are complex and the browser sometimes chokes. You might also want to resize the window to full screen. If this doesn't fix it, well, read on ... one of the following may help.

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Question What can I do if my Personal Daily Horoscope / Star Bio just doesn't work?

Answer Maybe patience is needed. The page takes at least a minute to process and may take much longer depending on your Internet connection.

You might be able to fix the problem by clearing both the memory cache and the disk cache. Best to exit the browser, then restart it. Before going anywhere, clear the caches.

In AOL,
  1.   Select Members ->: Preferences ->: Web.
  2.   Click the Empty Cache button.
  3.   Click OK.

In Microsoft Explorer,
  1.   Drag View menu to Internet Options (last choice).
  2.   In the second section of the window that pops up (window is titled "Internet Options", second section is "Temporary Internet Files") click the Delete Files button.
  3.   Click OK in the window that then pops up (titled "Delete Files").

In Netscape Navigator,
  1.   click on Options in the top menu line,
  2.   select Network preferences... and
  3.   click on the Cache tab.
  4.   Now, click on Clear Memory Cache Now button
  5.   and click on the OK button in the pop-up window.
  6.   Now, click on Clear Disk Cache Now button
  7.   and click on the OK button in the pop-up window.
  8.   Finally click on the OK button.
  9.   Your system may seem to hang for a minute, be patient.

In Opera,
  1.   click on Preferences in the top menu line,
  2.   select Cache...,
  3.   click on the Empty now button
  4.   and click on the OK button.

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