Frequently Asked Questions

You can order from our site by adding to cart products you have selected, filling in the required locations by login (or without a member).

Orders placed before 12 am will be shipped on the same day and will be delivered to your address within 3-15 days

If the cargo is not found at your address, the cargo is delivered to the nearest branch and a note of information is left to you. Within 3 days you have to get your cargo from the branch. Otherwise we will return your product.

Your order is sent to you with the most appropriate shipping company according to your country.

By clicking on the "My Account" section of the main page; you can follow the status of your current order in the "My orders" section of the opening page. An email will be sent to you when your order is shipped.

To use your coupon code; After adding the product basket at the moment of shopping, you will need to enter your discount code in the "Discount Coupon" section on the screen where the information about the product is indicated and press "Apply" button. Only 1 coupon can be used for each purchase, it can not be combined with different coupon codes.

If you want to make changes to your order, you need to inform our customer service representative during working days (09.00-18.30), which you can contact us on our customer service line 0850 532 23 93 or +90 543 532 93. If the order is not transferred to the delivery service, delivery of your order will be immediately suspended. If the order is transferred to the delivery service, the return conditions will be fully applicable. reserves the right to cancel the order with a refund.

Prepared by  T-Soft E-Commerce.