Question 1

How does a charging station work?

Accepted Answer

ADZE Charge stations use the OCPP protocol. Plug in your vehicle, start charging via the mobile app or an RFID card, and get a notification when it's done.

Question 2

What's the difference between AC and DC charging?

Accepted Answer

AC charging (22kW) fully charges in 2-6 hours — ideal for homes and workplaces. DC fast charging (40-350kW) reaches 80% in 15-60 minutes — suited for high-traffic locations.

Question 3

How long does installation take?

Accepted Answer

From feasibility analysis to installation, it typically takes 2-4 weeks. If the electrical infrastructure is ready, installation completes in 1-2 business days.

Question 4

How do I pay?

Accepted Answer

You can pay contactlessly with a credit/debit card, RFID card, or the ADZE Charge mobile app.

Question 5

Is 24/7 technical support available?

Accepted Answer

Yes, our call center at 0850 532 9003 serves 24/7.

Question 6

Which vehicles are compatible?

Accepted Answer

Compatible with all EVs sold in Türkiye. Type 2 socket for AC and CCS2 for DC.

Question 7

What does installation cost?

Accepted Answer

Installation cost depends on location type, infrastructure, and number of chargers. Contact us for a free feasibility analysis.

Question 8

How much revenue can a station generate?

Accepted Answer

It depends on location, traffic, and station count. For a detailed analysis, see our investor page.

Question 9

Are maintenance and service included?

Accepted Answer

Yes, 24/7 technical support and periodic maintenance are included post-installation.

Question 10

Can I manage multiple stations?

Accepted Answer

Yes — manage all your stations from a single screen with the ADZE Charge management platform.

Question 11

What is the OCPP protocol?

Accepted Answer

OCPP (Open Charge Point Protocol) is the open standard for communication between chargers and management systems. Works with any OCPP-compliant device.

Question 12

What is the charging fee?

Accepted Answer

AC is 9.40 TL/kWh and DC fast charging (40-350 kW) is 13.40 TL/kWh. All prices include VAT.

Frequently Asked Questions

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Common Questions About EV Charging Stations