Exchange & Return
Reasons for the return (exchange) of goods on the part of the Buyer may be as follows:
- the size: style, color, length, etc.., did not fit;
- the shade of the received goods differs from the shade of the model from the photo on the site.
- wrong ordering;
- presence of defect/reject.
Return the goods only in full package, with all packages and labels, in unused form together with a receipt for paıment (invoice) to our address:
Address for Return/Exchange:
Alfamet Tekstil San. Dış Tic. Ltd. Şti
Mehmet Nesih Özmen Mah. Defne Sok. NO:21/4, Merter/İstanbul
Tel.(WhatsApp/Viber): +90 543 532 23 93
Please note that shipping and customs costs for return will be paid for by the customer.
Please use the local shipping service for a return so that there are no problems and be sure that all expenses are paid for by you.
After the goods are returned to us, your goods are inspected, and in case of compliance with the return conditions, your money are refunded in accordance with the payment method when ordering.
After checking the goods for compliance with the terms for the exchange, we will send the desired product within 3 working days.
If the product isn’t in stock we will refund you the price of the product in the same way as your initial payment was made.
Exchanges can only be made within the any model with a different color/size/number. You cannot exchange your product for a different price of product.
If you have any questions related to the return/exchange, you will be pleased to help our specialists by phone: +90 543 532 23 93.